Saturday, March 10, 2012

Excuse Me, I wish to register a complaint!

Complaining to a public broadcaster. 

Interesting to see the latest consultancy by the BBC Trust into ways to simplify the complaints procedure. I think they should adopt something similar to the website or the Feedback programmes that run on BBC Radio 4 and BBC World Service (i.e. produced by an independent company). That means that complaints can be seen by the public - and the answer by those responsible in the BBC. Yes, you would need a moderator to keep out the YouTube style trash but there are ways to do this.

I like the way SBS in Australia separates formal from informal complaints. BBC scould do well to listen to their colleagues. And also heed the warnings from countries where they have dumped their ombudsman at the public broadcaster. That includes the Netherlands where we have, in effect, government pay TV. Most of the broadcasters are listening to the politicians rather than the public...but that's another story.

No comments: