Playing Devil's Advocate in the Disruptive Orchestra of Change!
Monday, May 25, 2009
Lost in Schiphol?
Standing by the luggage belt to pick up my suitcase, the lady next to me looks at the screens above and then charges off to the KLM Ground Services desk almost in tears. I think she misread the Dutch message which says that all baggage has been unloaded, not that all baggage has been lost. The luggage from the flight arrived eventually...Schiphol is definitely slowing down these days.