Monday, December 21, 2009
Snow Chaos, Railway Collapse & Spelling Mistakes
It never ceases to amaze me how Schiphol Airport and Dutch Railways seem to be totally incapable of planning for any kind of bad weather - and informing the public what decisions are made. Schiphol.nl can't handle the traffic to its site and trots out a poorly (half) translated website full of spelling mistakes and Dinglish - and honestly believes it's doing a good job. Er, no, it's actually a pretty lousy service, once again proving that communications with its "foreign" customers is well down their list of priorities. We're entering the second decade of the new Millennium and Internet is no longer an experiment. What would happen in any other kind of emergency??
As for the railways - you have to have second sight to know whether the trains will run tomorrow. Sadly, the website www.ns.nl has completely collapsed in a list of poorly worded excuses and NO up to date schedules AT ALL. Why can't the website and the mobile site convey the changes as a result of bad weather? It is because NS and the company providing the rails (ProRail) have absolutely no overview when things go just slightly wrong. So you can't trust the schedules at all. I also find it incredible that none of the warnings of "little or no service" can be found on the Dutch railways English language website. Stuff the adventure - I will follow the advice on the Prorail website, abandon public transport and take the car...the roads are fine. Thank God I didn't book a Eurotunnel/Eurostar experience. Those clowns have totally failed. When will Eurostar's Richard Brown apologise - and resign?