Saturday, April 30, 2005
Battle Over Ten
There are two Dutch TV stations battling to rebrand themselves as Channel "Ten" in the Netherlands, either reviving the name TV-10 (SBS) which never got off the ground in 1989 or "Tien", the new name for John de Mol's Talpa network as from August 2005. I think it is probably testosterone rather than test marketing that came up with this name (again!).
John de Mol certainly gets a ten for stirring up the debate on the future of public broadcasting. He is cherry-picking stars away from public networks - stars who in the past have said they "stand" for the face of public broadcasting as opposed to commercial TV (one is for citizens, the other runs in the interest of consumers". But, in the end, money talks. Fascinating. And the fun has only just started here."
Friday, April 29, 2005
Thursday, April 28, 2005
Podcast Radio?
Tuesday, April 26, 2005
Great Viral Campaign from John Cleese - and funny too
Sunday, April 24, 2005
Do the Number Stations Add Up?
BBC Radio 4 had a nice documentary on number stations in 2005 called "Tracking the Lincolnshire Poacher". Simon Fanshawe talked to the people behind the Conet Project, a series of recordings of the strange number stations heard all over the shortwave bands. Simon digs into the mystery of these stations, although they don't actually reveal who is behind it. I believe Simon Mason made most of the recordings. Simon's website has this interesting video sequence of him tuning in the Lincolnshire Poacher.
I remember doing a similar programme with Simon about a decade ago for Radio Netherlands Media Network.
On the 27th February 2000, the Cyprus Broadcasting Corporation (CyBC) broadcast a TV story on Numbers Stations. With help from Cypriot radio amateurs, reporter George Georgiou managed to prove, using signal strength and direction finding that the "Lincolnshire Poacher" is transmitting from an RAF Unit on the huge Akrotiri base. But, as DF showed, there could be another two, smaller transmitters somewhere in the Middle East. The website on that story is still up. Anyone heading out to the RAF Base passes right through the antenna farm of this RAF station. You are not allowed to stop. I have never seen so many log periodic antennas in my life....who says shortwave radio is dead?
I see the CIA World Factbook lists this part of Cyprus almost like a separate state. Yes, it is patrolled by UK police rather than Greek Cypriots. And the couple of police cars are very hot on enforcing the speed limit down on the beach area.
KLM Doesn't Get It
Just got a reply from KLM about why they don't connect their Flying Dutchman programme to their e-ticketing system. The answer, I have to conclude, is that the Flying Dutchman part of their website is totally insecure for transactions. You have to log in with a password, but that is not enough it would seem to gain access to your e-ticket number. Amazing! Or they didn't bother to investigate the problem...more likely. See a copy of the original entry "No Clue" below. The last lines in the e-mail remind me of the actor that also reads his own stage directions. No wonder they are getting rid of the Flying Dutchman programme in a couple of months. It is going to be called Flying Blue. I wonder which airline will start its own blog to share customer experiences and co-create a better flying experience? I have the blog title already. Flying Blues.
Dear Mr Marks,
We thank you for your e-mail.
An e-ticket is safe and secured in our database only so when a passenger loses the number he only can retrieve it via phone or e-mail that is received. If we use only a booking code we make it more easy for fraud. Therefor we only use a personal e-ticket numbers to avoid fraud. We hope we informed you sufficiently.
With kind regards,
KLM E-Service Desk
Alex Vlugman
Original Message Follows:
------------------------
Dear Colleague,
Please handle at yours.
Regards, Petra SPL/MB
-----Original Message-----
From: KLM Customer Care Netherlands
Sent: zondag 17 april 2005 10:16
To: Customer Relations - SPLMB
Subject: bestaande reservering
This message has been forwarded to you by Kana.
Please reply with an answer to the question within 1 day.
Please remove these three lines before you send the message.
This was the original post
It is clear that people who design airline websites never need to use them. They invent all sorts of forms which have to be filled in completely otherwise you don't get the information you're looking for. And then you discover the information you need is not available.
Here is the situation. I flew to Barcelona with KLM. While in Barcelona my laptop failed, so I no longer had the e-mail with the e-ticket number, although I did put the KLM reservation number in my PDA. I logged onto the KLM website (using my FD password). The website would only tell me the time of the return flight. It would not tell me the e-ticket number so I could book a seat on the plane. I assume that since I had already entered a secure part of the website, that this e-ticket number is not a security threat. So why doesn't it work?
Then I made a mistake. I called the FD helpdesk in Holland. After 8 minutes they answered. Nope...they can't tell you the e-ticket number over the phone, even though they asked me 2 security questions to establish my identity. It should be called the Unhelpful Desk. Platinum Elite Status means absolutely nothing.
Dear Mr Marks,
We thank you for your e-mail.
An e-ticket is safe and secured in our database only so when a passenger loses the number he only can retrieve it via phone or e-mail that is received. If we use only a booking code we make it more easy for fraud. Therefor we only use a personal e-ticket numbers to avoid fraud. We hope we informed you sufficiently.
With kind regards,
KLM E-Service Desk
Alex Vlugman
Original Message Follows:
------------------------
Dear Colleague,
Please handle at yours.
Regards, Petra SPL/MB
-----Original Message-----
From: KLM Customer Care Netherlands
Sent: zondag 17 april 2005 10:16
To: Customer Relations - SPLMB
Subject: bestaande reservering
This message has been forwarded to you by Kana.
Please reply with an answer to the question within 1 day.
Please remove these three lines before you send the message.
This was the original post
It is clear that people who design airline websites never need to use them. They invent all sorts of forms which have to be filled in completely otherwise you don't get the information you're looking for. And then you discover the information you need is not available.
Here is the situation. I flew to Barcelona with KLM. While in Barcelona my laptop failed, so I no longer had the e-mail with the e-ticket number, although I did put the KLM reservation number in my PDA. I logged onto the KLM website (using my FD password). The website would only tell me the time of the return flight. It would not tell me the e-ticket number so I could book a seat on the plane. I assume that since I had already entered a secure part of the website, that this e-ticket number is not a security threat. So why doesn't it work?
Then I made a mistake. I called the FD helpdesk in Holland. After 8 minutes they answered. Nope...they can't tell you the e-ticket number over the phone, even though they asked me 2 security questions to establish my identity. It should be called the Unhelpful Desk. Platinum Elite Status means absolutely nothing.
Friday, April 22, 2005
Blognomics Great Success
I'm impressed at Thursday's first event in the Netherlands to give people an overview of the phenomenon of blogging. Microsoft claims it hosts 500,000 of its webspaces (their name for blogs), whereas Ilse Media claims it hosts 90,000 of the more that 250,000 conventional blogs. Guido van Nispen (second from left) took the initiative to organise Blognomics and publish an English language guide to the blogging world. Journalist and one of the keynote speakers Peter Olsthoorn, who writes some great pieces here in the Netherlands on new media issues, is holding the first copy. Krijn Schuurman (second from right) and Adriaan Verstijnen (trying to take a photo of me) also had a lot of input into the manual. "Blognomics 2.0 - the economics and mechanics of blogging " costs Euro 118.
Bloggers at the RAI
Against Software Patents
Found this short advocacy animation on the web which explains why software patents should be opposed. It explains in straight-forward language how software patents work and why they are limiting the creativity of the software movement, including such projects as GNU/Linux. Well done. Click on the title above for the QT movie.
Thursday, April 21, 2005
Fearless Ducks
Monday, April 18, 2005
Microsoft - No Brand Connection with the Audience
Great article by Jackson Mahr on the brandchannel site, on why Microsoft is having difficulty connecting with most of its public. Great Brand...no emotion. It has become a utility service like water. MS has been clever with the launch of its webspaces (their version of blogs). But if someone else had a similar service (with the MSN capability), I don't think there would be much brand loyalty amongst the younger users of their software.
"It's a funny thing. Microsoft's brand power is written about in numerous business and marketing magazines, it ranks No 2 in the Best Global Brands table (Interbrand/BusinessWeek), and yet I don't recall ever meeting someone who actually feels a warmth for Microsoft the way they do for Krispy Kremes or BMWs.
I've never seen a single article espouse the virtues of Microsoft in a warm fuzzy way, never met anybody who wants to get a Microsoft tattoo, and certainly never met anybody who can't get enough of the products it makes. When it comes to brand strength by size, Microsoft wins, but when it comes to brand strength via hearts, it stands far behind its diminutive rivals. "
"It's a funny thing. Microsoft's brand power is written about in numerous business and marketing magazines, it ranks No 2 in the Best Global Brands table (Interbrand/BusinessWeek), and yet I don't recall ever meeting someone who actually feels a warmth for Microsoft the way they do for Krispy Kremes or BMWs.
I've never seen a single article espouse the virtues of Microsoft in a warm fuzzy way, never met anybody who wants to get a Microsoft tattoo, and certainly never met anybody who can't get enough of the products it makes. When it comes to brand strength by size, Microsoft wins, but when it comes to brand strength via hearts, it stands far behind its diminutive rivals. "
They Cut the Crap
Cut the Crap? That's what Greg Dyke wanted at the BBC. As far as the Creative Archive is concerned, this seems to exactly what an active group within the BBC is up to. These guys understand the future relationship between citizen and content publisher, which will include the BBC is some form or other. I recommend you sign-up for their newsletter. http://creativearchive.bbc.co.uk /index.html
Friday, April 15, 2005
Radio Barcelona
Thursday, April 14, 2005
Christian Chesnot (left) just gave a fascinating talk in the conference I am attending about his 4 months in captivity in Baghdad. He is a freelance journalist and I remember seeing his photo on a poster in the Paris Metro. He was working for RFI and France Info at the time. Next to him is Hugh Miles, author of a new book on Al-Jazeera. Hugh is based in Cairo. A great piece of research.