Ken Banks is the brains behind a great free software programme called FrontlineSMS. In this interview he explains the problems it is solving. I think this is a superb software suite, especially for radio stations in Africa. I see that Ushahidi are using it all over the place as part of their production suite, as well as Google for research projects in East Africa. They have also been extremely clever with the branding...would have cost millions on the commercial world.