Tuesday, November 20, 2007

Paul - Not at your service

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Paul is a chain of French sandwich shops of the grab and go variety. The one at the Tower of London is an example of one that provides a great service. The one below is at Schiphol airport in the D-gate wing and I now use it in talks as an example of the worst run cafe in the world. Their sandwiches are good. Their service is the slowest in the world in the one place where people usually have little time to spare. It takes an average of 5 minutes to buy a sandwich because the people making the coffee are also trying to do the checkout. Customers can't grab a sandwich - no you have to ask someone to make it for you. In short, Schiphol should give the franchise to someone else.
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